What is your returns policy?
At Hard City Elite we always strive to deliver a top quality product. In the unfortunate event that something isn’t quite to your standard of excellence. We will gladly to refund or exchange your product free of shipping charge.
I received the wrong item.
We will send you the right item at no extra cost. What’s more you can keep the wrongly sent item as a sample.
My order arrived damaged.
Whether your product got damaged by the courier company or by us, we will send you a brand new package, just return the damage goods, and choose something extra for the inconvenience.
When will my order be sent?.
Your order will be sent within 24 hours of you ordering, if this falls over a weekend your order will be dispatched on the Monday as courier services runs from Monday to Friday.
How long before my package arrives?
Main centers 1-2 business days . Outside main centers 2-4 business days.
I entered an incorrect shipping address?
Just let us know and we will correct the destination for you.
